Effective October 7, 2026
The short version: all film is final sale (it's light-sensitive, and much of ours is rare or expired). 3D-printed tools & accessories can come back within 30 days. Made-to-order apparel & mugs aren't returnable unless they arrive damaged or wrong. And no matter the category — if something shows up damaged or incorrect, we'll always make it right.
We ship within the United States via USPS, with tracking on every order. Rates are calculated live at checkout based on weight and destination.
Three simple buckets. No matter the category, anything that arrives damaged or incorrect is always covered.
Film is light-sensitive and can't be resold once it leaves us, and much of what we carry is rare, expired, or respooled by hand. For those reasons all film is sold as final sale — not eligible for return or refund, including based on photographic results. Expired and vintage stocks are sold as-is: base fog, color shifts, and reduced speed are part of the character (and the appeal), and results are never guaranteed. We describe every stock as honestly as we can so you know exactly what you're getting.
Our 3D-printed gear — bulk loaders, viewfinder masks, cranks, loader doors, and adapters — can be returned within 30 days of delivery if unused and in original condition. It's only fair: if it doesn't fit your setup, send it back. The buyer covers return shipping unless the item is defective or not as described, and we refund once we receive it. These are made to order, but we stand behind them.
Filmwear and mugs are printed on demand, just for you, so they can't be returned or exchanged for size or a change of mind — please check the size chart before ordering. The one exception: if an item arrives damaged, defective, or totally incorrect (wrong design, size, or product), we'll replace it or refund you at no cost — see below.
If your order arrives damaged, or we sent the wrong item, email [email protected] within 7 days with your order number and a photo. We'll replace it or refund you — on us.
Every order ships with tracking. If a package is marked delivered but you can't find it, or tracking stalls, contact us and we'll help track it down and, where applicable, file a carrier claim.
Email [email protected] with your order number and what you'd like to do. Approved refunds are issued to your original payment method (via Stripe) and typically appear within a few business days of approval or of our receiving the returned item.
This page is provided for clarity and is not legal advice.
